Refund Policy
Customer Care
Refund Policy
This Refund Policy explains when a refund may be issued, how refund requests are reviewed, and how long approved refunds may take to appear.
Last updated: July 14, 2026
Our Refund Commitment
EverHolidayHome® wants every customer to receive the correct product in satisfactory condition.
Refund requests are reviewed according to the condition of the item, the reason for the request, the date of delivery, and the supporting information provided.
🎄 Please Inspect Your Order Promptly
Check the product design, size, quantity, condition, and included accessories as soon as your order arrives. Contact us promptly if anything appears damaged, defective, missing, or incorrect.
How the Refund Process Works
Please follow these steps before returning an item or requesting a refund.
01
Contact Us
Email our support team with your full name, order number, and the reason for your refund request.
02
Provide Evidence
Include clear photos or videos when the request involves damage, a defect, missing parts, or an incorrect product.
03
Wait for Review
Our team will review your request and confirm whether a return, replacement, partial refund, or full refund is appropriate.
04
Receive the Decision
Approved refunds are issued according to the instructions and payment method described below.
When a Refund May Be Available
Refund eligibility depends on the circumstances of the order and the condition of the product.
📦 Approved Return
A refund may be issued after an eligible returned item has been received and inspected.
⚠️ Damaged or Defective Item
A refund, replacement, or another appropriate solution may be offered when an item arrives damaged or defective and the issue is verified.
🔄 Incorrect Item
A solution may be provided if the product, design, size, or quantity delivered does not match the confirmed order.
❌ Canceled Order
An order successfully canceled before processing or shipment may qualify for a refund to the original payment method.
🚚 Unshipped Order
A refund may be issued if we are unable to fulfill or ship an accepted order.
💳 Confirmed Billing Error
Duplicate charges or confirmed payment errors may be refunded after verification.
Refunds Requiring a Product Return
For most change-of-mind, incorrect-size, or customer-requested refunds, the product must first be approved for return, received, and inspected.
Do not send a product back without authorization. Unauthorized returns, or products sent to an address not provided by our support team, may not qualify for a refund.
Refund Request Time Limits
30-Day Return Requests
Eligible return and refund requests must generally be submitted within 30 days of the date the order is marked as delivered.
7-Day Product Issue Reports
Damage, defects, missing items, or incorrect products should be reported within 7 days of delivery.
Order Cancellations
Cancellation requests should be submitted immediately. Cancellation cannot be guaranteed after processing, production, packing, or shipment has begun.
⚠️ Items and Charges That May Not Be Refundable
Unless required by applicable law or caused by a confirmed error on our part, refunds may not be available for:
• Products that have been installed, used, washed, cut, altered, stained, or damaged
• Personalized, customized, or made-to-order products
• Items returned without original packaging, accessories, or included components
• Final-sale, clearance, complimentary, or promotional giveaway items
• Original expedited shipping charges
• Return shipping costs for customer-requested returns
• Customs duties, import taxes, brokerage fees, currency conversion charges, or fees imposed by third parties
📏 Incorrect Size Selection
Customers are responsible for measuring the garage door and selecting the correct product size and door configuration before ordering.
When the correct size shown on the confirmed order was delivered, the customer may be responsible for return shipping and any replacement shipping costs. Installed, altered, used, or damaged products may not qualify for a refund.
Damaged, Defective, Missing, or Incorrect Items
Information Required for Review
Please provide:
• Your full name and order number
• A clear description of the problem
• A photograph showing the complete product
• Close-up photographs or video showing the damage or defect
• Photographs of the original packaging
• A photograph of the shipping label when relevant
Full and Partial Refunds
The refund amount depends on the reason for the request and the condition of the returned product.
Full Refund
A full eligible product-price refund may be issued when an approved return meets all conditions or when an order cannot be fulfilled.
Partial Refund
A partial refund may be offered for a verified minor issue, missing component, diminished product condition, or another situation where a full refund is not appropriate.
Declined Refund
A refund may be declined if the request falls outside the policy period or the item is used, installed, altered, incomplete, damaged after delivery, or otherwise ineligible.
Refund Method
Refunds Are Normally Returned to the Original Payment Method
Approved refunds are normally issued to the payment method used for the original order.
We cannot normally send a refund to a different card, bank account, digital wallet, or person unless required by the payment provider or applicable law.
Refund Processing Time
Review and Inspection
Refund processing begins after the required information has been reviewed or, when a return is required, after the product has been received and inspected.
Refund Submission
Once approved, the refund will be submitted through the original payment method.
Bank Processing
After submission, please allow approximately 5–10 business days for your bank, card issuer, or payment provider to display the refund. Processing time is controlled by the payment provider and may vary.
Late or Missing Refunds
If an approved refund does not appear after the estimated processing period, first check the original payment account and contact your bank, card issuer, or payment provider.
If the payment provider cannot locate the refund, contact our support team with your order number and refund confirmation details.
Shipping Charges
Original standard or expedited shipping charges are generally non-refundable unless the order was not shipped, the refund was caused by our confirmed error, or applicable law requires otherwise.
For customer-requested returns, return shipping costs are generally the customer's responsibility.
If a prepaid return label is provided for a customer-responsible return, the cost may be deducted from the approved refund when permitted.
📍 Packages Marked as Delivered
If tracking shows a package as delivered but you cannot find it, check the delivery area, mailbox, side entrance, household members, neighbors, building staff, and the carrier.
A delivered tracking status does not automatically qualify an order for a refund. Missing-delivery claims are reviewed individually using tracking records and other available information.
Payment Disputes and Chargebacks
Please contact us before opening a payment dispute so we have an opportunity to review and resolve the concern.
If a chargeback or payment dispute is opened, any separate refund review may be paused while the payment provider investigates the transaction.
Refund Questions
How do I request a refund?
Email our support team with your full name, order number, reason for the request, and clear photographs or videos when applicable.
Can I receive a refund without returning the item?
This depends on the circumstances. We may require a return, additional evidence, or another form of verification before issuing a refund.
Can I receive a refund for the wrong size?
An unused, uninstalled, eligible item may qualify for return within the applicable period. Return shipping and replacement shipping costs may be the customer's responsibility.
How long will my refund take?
After approval and submission, the payment provider may require approximately 5–10 business days to display the refund.
Can my refund be issued as store credit?
When available and agreed upon, store credit may be offered as an alternative. Otherwise, approved refunds are normally returned to the original payment method.
What if my order was never shipped?
If an accepted order cannot be fulfilled or shipped and no alternative is agreed upon, the applicable amount will be refunded.
Updates to This Refund Policy
We may update this Refund Policy to reflect changes in our products, services, payment methods, operations, or legal obligations.
The policy in effect at the time of purchase will generally apply to the order, subject to applicable law.
Need Help With a Refund?
Contact the EverHolidayHome® support team before returning any product. Include your full name, order number, reason for the request, and supporting photographs when applicable.
Submit a Refund Requestsupport@everholidayhome.com
Website: everholidayhome.com